To explores the root causes and types of violence in healthcare settings, highlighting the impact of stress on both patients and healthcare workers. It aims to build awareness of the underlying factors that contribute to violent behavior and stress responses.

It focuses on recognizing the signs of escalating situations and provides strategies for effectively de-escalating potential violence. It emphasizes communication techniques and behavioral approaches to prevent conflict and ensure safety in healthcare environments.

It covers essential communication strategies for interacting with patients, including how to deliver difficult or sensitive information. It provides guidelines for maintaining empathy, clarity, and professionalism while addressing challenging conversations in a healthcare setting.

It examines the psychological impact of violent incidents on healthcare workers and how to recognize the symptoms of PTSD. It offers insights into coping mechanisms, support systems, and recovery strategies to help professionals manage and overcome the effects of trauma.